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Frequently Asked Questions

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General

How do I use SmileMakers.com?
Please visit our How do I use SmileMakers.com page for complete detailed instructions.
What are your regular hours of operation?
Monday - Friday | 8:00am - 8:00pm EST
Is there a minimum amount I have to order?
There is no minimum amount that you have to order. However, there are minimum shipping and handling rates.
What is SmileMakers pricing policy?
While SmileMakers intends to maintain correct pricing, SmileMakers reserves the right, to be exercised at our sole discretion, to revise prices, limit quantities and correct pricing errors.
Does SmileMakers provide printable order forms?
Right-click the link below to save a printable order form.
2014 Order Form
What are the methods of payment options?
We offer businesses and organizations with established accounts the option of paying for their order after it is received. Just pay from the invoice included in the package within 20 days of receiving the merchandise.

For individuals, we welcome: MasterCard, Visa, Discover and American Express
OR
You may mail in your order with a check or money order payable to SmileMakers:

SmileMakers
P.O. Box 2543
Spartanburg, SC 29304
Need a larger quantity?
If you are looking for a larger quantity on any of our products please call 1-888-800-SMILE (7645) for a free quote.
For which states does SmileMakers collect sales tax?
SmileMakers currently collects applicable sales tax for the following:
CA, GA, IL, KS, MA, NC, NJ, NY, PA, RI, SC, TN and VA.
How can I exercise my tax exempt status?
Tax Exempt? Please call 1-888-800-SMILE (7645) to place your order, and have your tax exempt form ready.
How do I enter the Customer Satisfaction Survey Sweepstakes?
To enter the 2014 Customer Satisfaction Survey Sweepstakes, please visit www.smilemakerssurvey.com

Smilemakers Account

I have a balance due to SmileMakers. What are your payment options?
We offer an online bill pay option. Learn more
You can pay your balance to SmileMakers by calling Customer Service at 888-800-SMILE (7645).
We accept MasterCard, Visa, Discover and American Express.

You can mail your payment to:
SmileMakers
PO Box 2543
Spartanburg, SC 29304
How can I view my order history and check on an order status?
It's easy to view your order history and check the status of an order. Click here to get started.
How can I change my password?
Click here to change your password. If you are not already logged in, you will be prompted to do so.

Orders

When will I receive my order?
FAST DELIVERY
At SmileMakers, we know slow smiles are no fun. That's why we do our best to get your order out quickly! Most in stock orders received before 3pm EST ship the same day. All in stock orders ship within 5 Business days. Shipments may arrive in two or more boxes. We are located in sunny South Carolina, so please allow normal delivery time for UPS.

Rush Orders
In a hurry? Next Day, Second Day and Third Day UPS are available. Charges for the services depend on package weight - Customer Service will gladly assist you. Puerto Rico, Alaska and Hawaii: shipments via UPS ground. Charges depend on package weight - Customer Service will gladly assist you.

Virgin Islands & Guam:
Orders being sent to the Virgin Islands or Guam will be sent by U.S.Mail. Charges depend on package weight - Customer Service will gladly assist you.

How do I get an additional copy of an invoice?
It's easy to check on ALL the orders you've placed with SmileMakers. If you placed your order via internet, simply click on the Order History link located in the red bar at the top of the page. From there, you can see the detail of previous orders and even print a copy for your records. If you placed your order via fax or phone click here for our invoice request form.
When will my discount and promotions show on my order?
Any special pricing or promotional offers will be reflected in your order total when you have finished shopping. You will be able to view this information before finalizing your order.

Custom/Imprint

How can I view the logos available for my imprint?
Logos for custom items can be found on the item detail page for each customizable item,
or you can click here to view our logo library.
Can I download a printer template for Laser Recall Cards?
Yes, click the link below to download the template in Microsoft Word format.
Laser Recall Card Template
How do I submit a logo or custom artwork?
To complete your custom printed item quickly and with the highest degree of quality, please visit our custom art form.

Shipping & Delivery

What if I need a special delivery date?
For rush and personalized orders that are needed in hand, email customerservice@smilemakers.com or call 1-888-800-SMILE (7645). Please include your Customer Account number that is located in the top left corner of your screen after you log in and the Order Number you receive after you place your order. Special shipping charges will apply. Express orders for in stock product ship same day if received by 5pm.
What are the shipping and handling rates?
Standard Shipping & Handling - Contiguous 48 states only
SUBTOTALADD
up to $49.99$9.99
$50.00 -  $99.99$12.99
$100.00 - $149.99$14.99
$150.00 - $249.99$19.99
$250.00 - $399.99$24.99
$400.00 and up$29.99
International Orders and Shipping Information (US ONLY)
Additional Shipping and Handling charges apply for deliveries outside of the United States and its territories and are based on location and weight. Shipping Rates do not include any customs or duty fees. Some items may not be available for sale outside of the United States due to regulations and policies of their manufacturer. Please call for details.

Returns

How can I return something?
Returns are rare at SmileMakers, but if for any reason you're not totally satisfied, you can return the merchandise for a full refund. Simply call 1-888-800-SMILE (7645) to speak with a representative, and we'll arrange to pick up your order.
What if I'm not happy with my order?
SmileMakers guarantees everything we sell with a 100% guarantee. It's that simple. If your order doesn't exceed your expectations, just call us and we'll exchange it or send you a full refund. Your business is that precious to us.

Catalog

How can I get a SmileMakers catalog?
Call the toll free number 1-888-800-SMILE (7645) or click here to request a FREE catalog online.
How do I remove my address from your mailing list?
At SmileMakers, we care about the environment. If you receive more than one catalog or if you would like to be removed from our mailing list, please mail us the address area from the back cover of each catalog received. Indicate the correct address or that you no longer wish to receive our catalog.

Mail to:
SmileMakers Mail Preference
P.O. Box 2543
Spartanburg, SC 29304-2543

Our Toll Free Fax number is 1-877-567-SMILE (7645).

From time to time, our mailing list may be shared, rented or exchanged with other responsible businesses. If you'd prefer not to receive these mailings, send us a note with your name and address exactly as it appears on the back of your SmileMakers catalog. Please allow 2-4 weeks to process your request.

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